Founded in the early 2000s, Redbox Automated retail LLC is one American and Canadian rental company offering movie at their designated kiosks, via on-demand streaming, and free Live TV.

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Compared to your competitors, Redbox has actually a ‘return anywhere’ policy enabling customers come return your rentals to any type of Redbox kiosk, nevertheless of what kiosk the rental was initially picked increase from.

Given that part customers room not pleased through the service, the is no surprising the they would like to learn more about the refund policy and also process.

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If friend are one of them, check out on to learn what we have uncovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent around its refund policy, it is tough to tell in what situations the firm is willing to provide refunds.

The Redbox Transaction Terms and Conditions state the if you rental or acquisition a defective on-demand content, girlfriend can obtain a refund of the rental or acquisition price if a replacement through a non-defective content is unavailable.

As for the rental or acquisition of items at a Redbox kiosk, the very same Terms state the in the event of renting a defective item, girlfriend can gain a instead of of the exact same or lesser value, though regards to Use state you will certainly be eligible for a refund if such replacement is not available.

The terms of Use also state the Redbox’s total liability for any kind of losses or damages will not exceed $10 or the amount you to be charged, whichever is lesser.

How To acquire a Refund from Redbox on my Own?

As the Redbox refund request procedure is no clear, friend should contact their Customer support via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make certain to define in detail what the concern is. For example, the DVD you rented is scratched and unplayable, or you have actually been overcharged because that items friend returned.

Make certain to administer details together as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee friend will gain one even if you room approved. For an ext details, inspect the common Issues v Redbox ar below.

If you want to release a Redbox reservation, follow this page.

What Is the Time window To request a Redbox Refund?

According to their FAQ page, Redbox does not refund dues older 보다 90 days.

How long Will It take To get My Redbox Refund?

If a refund is granted, it takes about five to seven company days because that the refund come be ago in customer’s accounts, depending upon their gaue won institution.

Common concerns With Redbox

According to resources such together Consumer Affairs or the Better company Bureau, Redbox client report various issues, the most usual being:

Poor client serviceExcess charges because of the machine’s failure to scan returned itemsDefective DVDs or on-demand streaming issuesFailure to pay out refunds

Poor customer Service

Many individuals complain around customer representatives not being willing to cooperate, denying customers your rights, and also hanging up on them once they urge on speaking to the manager.

Even if they decide to engage with a client complaining about the service, state the the rental or purchase, or overcharges, the is not a guarantee the the client will obtain a refund.

Excess Charges as result of Machine’s failure To Scan returned Items

One of the most common problems is customers being overcharged because that overdue rentals in spite of returning items within the shortest return window. that happens since Redbox machines fail come scan the items, and the service immediately charges because that each extra day until the failure is rectified.

Defective DVDs and also On-Demand Streaming Issues

It is common that items spread from Redbox machines are scratched or otherwise defected, or the on-demand streaming experience interruptions, leading to customers’ inability to usage the content they rented or purchased.

Failure to Pay the end Refunds

Even if the service agrees to provide you a refund, they often tend to extend paying the out.

Request a Redbox Refund with


In situation you desire to spare yourself the trouble of contacting client Service and requesting a refund on her own, you have the right to delegate the job to

Our application has automated all the processes to make dealing with services such together Redbox walk seamlessly and without unnecessary stress.

Open in your web browser and take the adhering to steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and also the Redbox article you space requesting a refund forConfirm your request v a signature

Once the online assistant has received her request, we will contact your financial institution and dispute the Redbox charge. come strengthen your claim, we will forward girlfriend the relevant MasterCard and VISA codes and regulations. We can also contact Redbox and request a refund on your behalf.

Get Rid of the Redbox advancement Emails

If you are having trouble with excessive promotional or spam emails native Redbox, we can aid you cut their flow to your inbox.

The Spam Collector functionality has actually been draft to prevent undesired emails from flooding ours clients’ inboxes and also exposing castle to possibly harmful content.

Headaches end Redbox? No concerns With

In case Redbox is offering you a hard time and denying your customer rights, you may need to technique the matter more seriously and take legitimate action. has been honored v the luigi M. Brown Award for Legal access by the American Bar Association. The world’s first robot lawyer can help you assert her legal legal rights by submit a little claims lawsuit versus Redbox.

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